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Last week, I had a conversation with a leader who was exhausted. Not because he lacked competence. Not because he lacked commitment. But because he had quietly become the centre of everything. Every decision passed through him. Every escalation landed on his desk. Every problem waited for his intervention. He was not leading a system. […]

Work-based trauma recovery: the global and UK perspectives.

I’m officially a Certified Lean Six Sigma Champion (CLSSC)! What began as a manufacturing methodology has evolved into one of the most potent tools for transformation across every industry, including healthcare. Today, Lean Six Sigma helps us in healthcare to reduce waste, improve patient outcomes, streamline processes, and build systems that truly work for people.